Article 1 (Purpose)
The purpose of the Mnet Plus Service Terms of Use (hereinafter referred to as the “Terms and Conditions”) is to define the rights, obligations, and responsibilities of individual users and CJ ENM (hereinafter referred as the “Company”), as well as the procedures, conditions, and additional requirements, in relation to the use of the Mnet Plus service (hereinafter referred to as “Mnet Plus”, or “Service”) provided by the Company.
Article 2 (Definitions)
① The terms used herein are defined as follows.
② The definitions of terms used herein but not defined in Paragraph 1 of this Article are in accordance with the relevant laws and regulations and policies for each Service. Otherwise the definitions of terms used herein is subject to the general business practice.
Article 3 (Posting and Explanation of the Terms and Conditions, Etc.)
① The Company shall post the provisions of the Terms and Conditions, the names of the Company and CEO, the address of the principal business site (including the location of the site for handling consumer complaints and grievances), contact information (telephone number and email address), Internet domain name, location of the host server, the business license number, the online marketing business declaration number, the name of the personal information protection officer, etc., on the home page of the Mnet Plus website for Users in an easy-to-recognize manner. The detailed provisions of the Terms and Conditions may be offered through a separate link.
② The Company shall ensure that Users check the material provisions specified in the Terms and Conditions and fully understand them prior to their agreement by offering such provisions through a separate link or popup window.
③ The Company shall install technological means to allow Users to ask questions and receive feedback on the details about the Company and the Terms and Conditions.
Article 4 (Revision of the Terms and Conditions, Etc.)
① The Company may revise the Terms and Conditions to the extent that such a revision does not violate related laws including the Content Industry Promotion Act, Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Documents and Transactions, Electronic Financial Transactions Act, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., Personal Information Protection Act, Act on Door-to-Door Sales, Etc., and Framework Act on Consumers.
② To implement the revised Terms and Conditions, the Company is required to notify the application of such revisions by posting the application date and revision background on the home page of its website along with the previous Terms and Conditions at least seven days prior to the application date until the date of application or through other means and to send the application date and revised provisions of importance to existing Members via email or other electronic means. As for the revisions that are unfavorable to the Members, the Company shall post the application date, revision background, and an easy-to-understand comparison of the provisions prior to and after the revision at least 30 days prior to the application date of the revised Terms and Conditions until one day prior to the application date and shall individually send the notification of the revision via email or other electronic means.
③ If revised, the revised Terms and Conditions shall only apply to contracts concluded from the date of their application onwards. The contracts concluded prior to their application shall follow the previous Terms and Conditions before their revision. After notification of the revised Terms and Conditions, the Company will verify the User’s consent to their application. The User may terminate the contract if he/she does not agree to the revised Terms and Conditions. If the User fails to express his/her intention of refusal by the date of their application at the latest, he/she shall be considered to have consented to the revised Terms and Conditions.
④ Any matters unspecified in and the interpretation of the Terms and Conditions shall conform to the Act on the Consumer Protection in Electronic Commerce, Etc.; Act on the Regulation of Terms and Conditions; Guidelines on Consumer Protection in Electronic Commerce, Etc., set by the Fair Trade Commission, Notification on Disclosure of Information on Products in Electronic Commerce Transactions and related laws; and socially accepted commercial practices.
Article 5 (Establishment of Contract)
① The User shall enter his/her personal information in accordance with the format set by the Company and agree to the Terms and Conditions and other policies (e.g., Privacy Policy) of the Company to request the joining of the membership.
② The contract for using the Service (hereinafter referred to as the “Service Use Contract”) shall be considered to have been constituted at the point when the Company’s approval is delivered to the User.
Article 6 (Request for the Use of the Service)
① The User who wishes to join the membership and use the Service shall make the request to join the membership using his/her account.
② The Company may request the submission of additional information for User identity authentication when the account information submitted by the User to join the membership is deemed insufficient for approval.
Article 7 (Approval for the Request for the Use of the Service)
① Absent special circumstances, the request for the use of the Service pursuant to Article 6 herein will be approved by the Company in the order of submission.
② The Company may refuse to grant approval of the request for the use of the Service for any of the following cases and may postpone approval until related issues are resolved.
③ The Company shall not grant approval of the request for the use of the Service in the following cases without separate notification.
Article 8 (Personal Information Protection)
① The Company shall comply with personal information protection measures mandated by relevant laws to protect the personal information of Users. The Company shall disclose the Privacy Policy via the Mnet Plus website or mobile app.
② The Company recommends Users not to disclose any personal information voluntarily via the bulletin, email, chat room, etc., as such information may be collected and used by others, and the Company shall not take responsibility for any related risks.
Article 9 (Consent to the Use of Personal Information)
① The Company may collect the personal information of Users minimally required to provide the Service and request more detailed information if deemed necessary to fulfill obligations mandated by relevant laws.
② The Company shall specify all matters pertaining to the collection, use, disposal, storage, discarding, etc., of such personal information in the Privacy Policy.
③ Users who have given consent to the collection and use of their personal information by the Company to access the Service may freely withdraw such consent based on the Company’s Privacy Policy.
Article 10 (Accessing and Altering Personal Information)
① The Members may freely access and alter their personal information based on the Company’s Privacy Policy.
② The Members are required to update any changes in their personal information online and shall take responsibility for all consequences resulting from the failure to update such changes.
Article 11 (Change of Member Information)
The Company may request any Member to change the Member account information on legal grounds such as the prevention of illicit use, protection of other Members’ rights and the website’s or mobile app’s network and systems, and compliance with other legal requirements with the explicit consent of the respective Member.
Article 12 (Notifications to the Members)
① The Company may send notifications to the Members using the email address provided by the Members in advance and designated for such use (i.e., email address given at the point of joining the membership).
② The Company may post notifications for Members generally on the Mnet Plus bulletin for a minimum period of one week instead of sending such notifications individually. However, notification of matters deemed to be material to transactions of the Members shall be sent individually.
Article 13 (Obligations of the Company)
① The Company shall start providing the Service to the Members immediately after granting approval for the request to join the membership unless deterred by unavoidable reasons.
② The Company shall strive to provide the Service on a continuous and stable basis pursuant to the Terms and Conditions and immediately repair and restore any related equipment if a technical problem occurs or the equipment is destroyed. Notwithstanding the preceding provision, the Company may suspend the provision of the Service in the event of force majeure events, emergencies, and other unavoidable circumstances.
③ If the Members file complaints or submit opinions related to the Service and such complaints or opinions are recognized as legitimate, the Company shall handle such complaints or opinions through the proper procedures. If the handling of such complaints or opinions is projected to take an extended period of time, the Company shall notify the timeframe and related reasons to the Members.
④ The Company shall comply with the personal information handling guidelines prescribed in Articles 8 through 10 herein in relation to the protection of the personal information of the Members.
Article 14 (Obligations of the Members)
① The Members shall comply with the Terms and Conditions while also checking and following the guidelines and notifications frequently posted on the Mnet Plus website by the Company.
② The Members shall not obstruct the Company’s execution of tasks by failing to adhere to the Terms and Conditions, guidelines, and notifications.
③ Each Member is obligated to safely protect his/her email or account information. Each Member shall take full responsibility for any consequences related to negligence in managing his/her email or account information and any unauthorized use of his/her email or account information.
④ The Members shall immediately report to the Company any suspicious signs of the unauthorized use of their email or account information and take full responsibility for any consequences related to the failure to report such unauthorized use.
⑤ The Members shall not engage in any sale of goods, promotion, marketing, or other sales activities using the Service without the prior approval of the Company. The Company shall not be responsible for any consequences related to the Members’ sales activities and acts in violation of the Terms and Conditions. Any damages inflicted on the Company by such sales activities shall be compensated by the respective Members.
⑥ The Members shall not disclose or use sound or video sources, databases, and other types of content provided by the Company as part of the Service for purposes other than personal use, such as the re-use of such content at public spaces and profit-making business sites or stores.
⑦ The Members shall not transfer or donate the rights to use the Service and other rights and obligations of the Members specified in the Service Use Contract to a third party or provide the said rights and obligations as security without explicit approval from the Company.
⑧ The Members shall not engage in the following acts in relation to the use of the Service.
Article 15 (Provision of Information)
① The Company may provide a wide range of information deemed helpful to the Members.
② The Company may provide information related to the Service via diverse means of communication to ensure an enhanced Service to the Members. However, if any Member expresses his/her refusal to receive such information, the Company shall exclude such Members from the list of recipients of such information. The Company shall not be held responsible for any disadvantages in relation to the use of the Service that may be incurred by such an exclusion.
Article 16 (Members’ Posted Materials, Etc.)
① The Company may delete any chatroom messages, bulletin posts, images, videos, and other content posted on Mnet Plus by the Members without prior notification if such content is deemed to fall under any of the following subparagraphs.
Article 17 (Copyrights to Posted Materials)
① Member hereby grants to Company a non-exclusive, transferable, sublicensable, royalty-free, perpetual, worldwide license to host, use, distribute, modify, implement, reproduce, publicly display, translate, and make other derivative works of contents shared, posted, or uploaded by the Member using the Service to which intellectual property rights apply (including images, videos, etc.).
② The Company is vested with the copyrights to the materials or Service prepared and posted on Mnet Plus by the Company.
③ The Members are prohibited from processing or selling information or content obtained through the Service.
④ The Company may delete the posted materials of the Members whose membership is terminated voluntarily or by the Company on reasonable grounds.
Article 18 (Insertion of Advertisements and Transactions with Advertisers)
① To provide better Service, the Company may invest all or part of its advertising revenue to improving the Service. As such, Users consent to being exposed to advertisements while using the Service.
② The Company shall not take responsibility for any losses or damages inflicted on the Members as a result of their participation in advertisers’ sales promotion activities delivered through the Service or rendered as part of the Service or as a result of communications or transactions between the respective Members and advertisers.
Article 19 (Provision of Programs)
① The Company may recommend the installation of separate programs required for the use of the Service (hereinafter referred to as “Software”), and the Members may refuse to install such Software.
② The Company may collect and use data about Users’ computers and devices as an extension of its support provided to Users in relation to Software.
③ The Company is prohibited from using the data specified in Paragraph 2 hereinbefore for any purposes other than enhancing Software or providing Services or technological innovations suited for the user environment.
④ The Company may use the computer and network resources of certain Users as follows to more effectively transmit large volumes of data.
Article 20 (Time of Service Availability)
① The Service is available 24 hours a day and every day of the year unless deterred by technical problems, regular inspections, and other unavoidable circumstances of the Company.
② The Company may divide the Service into segments and designate the time of availability of each segment. In such cases, the Company shall notify the related timeframe to the Members.
Article 21 (Responsible Use of the Service)
The Members are prohibited from selling products using the Service provided by the Company or engage in any business activities through hacking, posting money-making advertisements or links to pornographic sites, distributing illicit software programs, etc. The Company shall not be responsible for any consequences resulting from such business activities, related losses, and penalties imposed by relevant authorities or other legal measures taken as a result of Users’ failure to comply with the provisions hereinbefore.
Article 22 (Suspension of the Provision of Services)
① The Company may suspend the provision of the Services in the following cases.
② The Company may limit or suspend a part or the entirety of the Services if the normal provision of the Services is deemed difficult due to a state of national emergency, a blackout, technical problems in relation to the Services equipment, a large volume of Users accessing the Services, etc.
③ When limiting or suspending the Services pursuant to Paragraphs 1 and 2 hereinbefore, the Company shall immediately provide notification of the background and projected period of such a limitation or suspension.
④ The Company may alter a part or the entirety of the Services if such an alteration is required due to justifiable reasons such as its business operation or technical needs.
⑤ When altering the details, methods, time, etc., regarding the use of the Services pursuant to the preceding Paragraph, the Company shall post information about the changes to be made to the Services, the date of application of the altered Services, etc., on the home page of the Mnet Plus website or mobile app prior to such an alteration.
⑥ The Company may alter, modify, or suspend the Services offered free of charge if such an alteration, modification, or suspension is required due to justifiable reasons such as the business operation or technical needs of the Mnet Plus website or mobile app. Such an alteration, modification, or suspension shall be notified via the home page of the Mnet Plus website or mobile app. Unless otherwise specified in relevant laws, the Members shall not be compensated for such an alteration, modification, or suspension of such Services as they are free of charge.
Article 23 (Separate Terms and Conditions for Different Services)
In addition to the Terms and Conditions, separate terms and conditions (or notifications) may apply to the use of certain Services. If the provisions of such separate terms and conditions conflict with the provisions of the Terms and Conditions, those deemed most appropriate for the respective Service shall govern and control its use.
Article 24 (Special Regulations for Overseas Users)
The Company strives to comply with the laws and requirements of the respective countries of non-Korean citizen Users while offering standard Services universally accessible by all. The requirements prescribed in this Article apply to the Members who use the Services in countries other than the Republic of Korea.
① The Members must consent to the Company’s collection of data, including their personal information, and the submission and storage of such data in Korea.
② Users who reside in countries listed as a country subject to the prohibition of export-and-import transactions or subject to special economic sanctions by the Korean government are prohibited from participating in or using commercial Services (e.g., advertising, transactions, etc.).
Article 25 (Termination and Restriction of the Use of the Service)
① A Member who wishes to terminate the Service Use Contract may terminate the use of the Service by withdrawing from the membership.
② If a Member falls under any of the following Subparagraphs, the Company is entitled to terminate the Service Use Contract or suspend the use of the Service for a preset period of time without prior notification.
③ When the Service Use Contract between a Member and the Company terminates, the Company shall immediately discard all information related to the respective Member except for the following cases.
④ The Company may restrict the use of the Service pursuant to relevant laws to protect youth from harmful media content. (Please refer to the Company’s Youth Protection Policy posted on the Mnet Plus website.)
Article 26 (Indemnification)
The Company shall not be held liable for any damages inflicted on a Member in relation to the use of the Service provided free of charge unless such damages have been caused by the Company’s intentional legal violation or gross negligence.
Article 27 (Exemption)
① The Company shall be exempt from liability for nonperformance of the provision of the Service if such nonperformance has resulted from natural disasters or any equivalent force majeure events.
② The Company shall not be responsible for technical problems incurred by reasons attributable to its Members in relation to the use of the Service.
③ The Company shall not be responsible for any losses resulting from its Members’ actions in expectation of profit from the use of the Service or any damages inflicted on its Members due to data obtained through the Service.
④ The Company shall not be responsible for the credibility and accuracy of information, data, facts, etc., posted on its website by its Members.
⑤ The Company shall not be responsible for any damages inflicted on its Members in relation to the use of the Service if such damages have resulted from the respective Members’ intentional legal violation or negligence.
⑥ The Company shall not be responsible for its Members’ civil or criminal issues arising from the infringement of patents, trademarks, copyrights, trade secrets, or other intellectual property rights of the Company or a third party during their use of the Service.
Article 28 (Jurisdiction)
The parties hereto agree that any suit, action, or proceeding out of or in connection with the use of the Service shall be brought in the district court with jurisdiction over the address of the User at the time of the filing of such a suit, action, or proceeding, or of the location of residence if the address of the User is unidentified, provided that if the address or the location of residence of the User is unidentified at the time of the filing of such a suit, action, or proceeding, or if the User resides outside of Korea, the suit, action, or proceeding shall be brought in the court with subject matter jurisdiction pursuant to the Civil Procedure Act of the Republic of Korea.
[Supplementary Provision]
CJ ENM Co., Ltd (the “Company”), the operator of the “Mnet Plus” service (the “Service”), has enacted this privacy policy (this “Privacy Policy”) in order to protect the users’ (including members and non-members) personal information and to comply with applicable law, such as the Personal Information Protection Act. Moreover, this Privacy Policy provides users with detailed information on the purposes and methods of collecting their personal information and the measures that are taken to protect their personal information.
This Privacy Policy is posted on the Company’s Service for easy access by users at any time. The Privacy Policy includes the following information:
1. Consent to the Collection and Use of Personal Information
To express your consent to the collection, use, provision to third parties, and outsourced processing of your personal information, please click on the “Consent” button provided by the “Mnet Plus” Service after carefully reading the Terms of Service and this Privacy Policy, which are provided at the time of your subscription to the Service.
2. Items of Personal Information Collected and the Purpose of the Collection/Use
The Company collects and uses Mnet Plus user’s personal information only to the extent necessary to provide the Service. However, with the user’s consent, the Company may collect and use certain “optional information” as described below. The collected personal information is not used for any purpose other than the purposes for which consent was obtained. In the event the purpose of using personal information changes, necessary measures, such as obtaining consent from the user, will be taken.
1) Method of Collection
2) Purposes and Items of Personal Information Collected, and Retention Period
Purposes of Collection / Use
Membership subscription, use of Service, verification of identity and membership management regarding the use of Service, responding to service related inquiries and complaints, delivery of notices and announcements regarding the Service, prevention of illegal or unauthorized use or participation, statistical analysis and research for Service improvements and developments, and provision of user-specific services
Items Collected
Email (ID), user name, community profile name, date of birth (deleted after confirming whether consent of the user’s legal representative is required)
Retention Period
Until 30 days after the withdrawal of membership or deletion immediately upon the data subject’s request to withdraw his or her consent to the collection and use of personal information
Purposes of Collection / Use
Purchase and use of online and offline event tickets and products, responding to related inquiries and delivery of notices
Items Collected
Purchase of ticket
- Purchaser information and recipient information (recipient name, mobile phone number, email), payment information, ticket booking information
Purchase of product
- Purchaser information and recipient information (recipient name, address, mobile phone number, email), payment information
Retention Period
Until 30 days after the withdrawal of membership or deletion immediately upon the data subject’s request to withdraw his or her consent to the collection and use of personal information
Purposes of Collection / Use
Purchase and use of online and offline event tickets and products, responding to related inquiries, delivery of notices
Items Collected
Purchase of ticket
- Purchaser and recipient information (recipient name, mobile phone number, email), payment information, ticket booking and cancellation information
Purchase of product
- Purchaser information and recipient information (recipient name, address, mobile phone number, email), payment information, product purchase and cancellation information
Retention Period
Until 30 days after the withdrawal of membership or deletion immediately upon the data subject’s request to withdraw his or her consent to the collection and use of personal information
Purposes of Collection / Use
Participation in voting, participation in online events and offline events,
verification of identity and membership management regarding the use of Service, responding to service related inquiries and complaints, delivery of notices and announcements regarding the Service, prevention of illegal or unauthorized use or participation, statistical analysis and research for Service improvements and developments, and provision of user-specific services
Items Collected
Information of participants in events and voting, information of event winners (name, mobile phone number, email, community profile name, delivery information (recipient name, delivery address, telephone number))
Retention Period
Until 30 days after the withdrawal of membership or deletion immediately upon the data subject’s request to withdraw his or her consent to the collection and use of personal information.
Purposes of Collection / Use
Delivery or provision of prizes, and responding to inquiries regarding the delivery or exchange of prizes
Items Collected
Event winner information (name, mobile phone number, community profile name, delivery information (recipient name, delivery address, telephone number))
Retention Period
Until 90 days from the date the event winner’s information is collected
The following information may be generated and collected to provide customized services during the use of the Service or processing of business operations:
The following information may be generated and collected by automatic collection devices during the use of the mobile services
3. Period of Retention and Use and the Destruction of Personal Information
1) Period of retention and use
The Company retains and uses the user’s personal information during the time it provides the Service to the user (the “Use Period”) and during the period of dispute resolution (the “Retention Period”).
a. Use Period: Date of subscription – Date of withdrawal
b. Retention Period: Until 30 days from the termination date of the Terms of Use Agreement or until the expiration of the applicable retention period set forth in Article 2.2 above, to prevent the recurrence of a user’s illegal or unauthorized use of the Service, or to prevent the disruption of the Service.
2) Period of retention and preservation of personal information
If it is necessary to preserve any personal information after the period for which the user has given their consent pursuant to relevant laws, such as the Act on the Consumer Protection in Electronic Commerce, etc., the Company may retain such personal information for a period of time stipulated in the relevant laws and regulations. In such case, the Company uses the retained information only for the purpose of such retention, and the period of preservation is as follows:
3) Process and method of destruction of personal information
a. Process of Destruction: Information provided by users for Service subscription or other Service-related purposes is transferred to a separate database after the purpose of the provision is achieved, stored in the database for a certain period according to the Company’s internal policies and other relevant laws and regulations, and then destroyed by the method set forth below. Personal information transferred to a separate database will not be used for any purpose other than the purposes for which it is retained under applicable law.
b. Subject of Destruction: Any personal information for which the retention period and preservation period prescribed in applicable laws have expired.
c. Method of Destruction
4. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
In this cookie notice, the Company provides a description of cookies, the content and methods of collection, reasons for using them, and the right of data subjects to refuse the installation of cookies when visiting a website. The Company may change its cookie notice at any time. Changes will take effect when the amended cookie notice is posted on the Service’s webpage or on the Company’s website(http://MNETPLUS.WORLD).
- What are cookies?
Cookies may be generated automatically in the process of using services that the Company provides. Cookies are small text files which are sent to the user’s web browser from servers used by the Company to operate the website and are collected and stored as data on the user’s access device.
- What do cookies do?
When a user visits the Company’s website, the Company reads the content of the cookies stored in the user’s access device (PC/mobile device) and uses it to authenticate the user. In addition, cookies allow the Company to improve the Service, prevent improper use, check user errors, and customize its services and advertising to each user by analyzing the Service visit history, access time and frequency, as well as other information generated or provided (entered) in the course of using the Service.
[Essential Cookies]
Cookie
Purpose of Use
Information
Installer
Expiry Date
refreshToken
Reissue User Access Tokens
HTTP Cookie
MNETPLUS
30 days
accessToken
Issue User Access Tokens
HTTP Cookie
MNETPLUS
1 day
_ga
Create a unique ID used to generate statistical data about users
HTTP Cookie
1 day
_gat
Adjust request speed in Google Analytics
HTTP Cookie
1 day
gid
Create a unique ID used to generate statistical data about the user’s method of use
HTTP Cookie
1 day
※ Essential cookies are necessary for the website to operate and cannot be turned off by the Company’s system. They are generally set only in response to user actions that consist of service requests such as privacy default settings, logging in, or filling out forms. Users can set their browser to block or warn them about these cookies, but if these cookies are not accepted, users may not be provided with some parts of the website and the Service. These cookies do not store personally identifiable information of users.
- Cookie notice and applicability, third-party cookies
This cookie notice applies to “Mnet Plus” only. A user may receive third-party cookies from the Company’s service providers when using the Company’s website. However, the Company does not provide the cookies it collects to third parties. The Company’s service providers may send cookies to a user to track the user’s browser on various websites and to build a web surfing profile of the user.
- How to reject cookies
1) For Chrome
Settings menu on the right side of the web browser > Privacy and Security > Cookies and other site data
2) For Internet Explorer
Tools menu at the top of the web browser > Internet Options > Privacy > Settings > Advanced
3) For Microsoft Edge
Settings menu at the top of the web browser > Cookies and Site Permissions > Manage and delete cookies and site data
- Contact information for cookie related inquiries
Contact [the help center] for any inquiries or problems.
5. Consent to the Provision and Sharing of Personal Information to Third Parties
The Company uses user’s personal information only within the scope specified in the “Terms of Service” or this “Privacy Policy,” and does not use personal information beyond the specified scope or provide such information to third parties unless the Company obtains the prior consent of the user or such information is requested pursuant to regulations and procedures set by applicable laws.
6. Consent to the Outsourcing of Personal Information Processing
The Company outsources the processing of personal information for greater user convenience and better management, including the management of Terms of Use agreements, provision of after-sales services, and performance of any other incidental tasks. All outsourced processors of personal information are strictly bound by contractual or other obligations to (i) comply with applicable laws, regulations, and guidelines; (ii) protect and keep confidential information to which they have access, (iii) not disclose personal information to any third party, (iv) be liable for any accident regarding personal information, and (v) return or destroy personal information immediately upon expiration of the outsourcing period.
The Company requires outsourced processors to take all necessary measures to protect the personal information transferred to them and remains liable for any damage users may suffer as a result of willful misconduct or negligence of any outsourced processor.
Outsourced Processors
Purpose of Outsourcing
STAYGE Labs, Inc.
Development, operation, maintenance, and repair of the Service
Amazon Web Service, Inc.
(Subcontracting Company)
IDC for the operation of Service
GS Neotek
(Subcontracting Company)
IDC for the operation of Service
Mailgun
(Subcontracting Company)
Email delivery to the users
Pushwoosh
(Subcontracting Company)
Provision of push service
BIGC, Inc.
Development, operation, maintenance, and repair of the MAMA Service
7. User’s Rights Regarding their Personal Information and the Means of Exercising those Rights
Service users may visit the Mnet Plus Service at any time to access or modify their personal information, to request the withdrawal of their consent to the use, collection, outsourcing, and provision of their personal information, and to request the termination of their subscription.
1) Users may withdraw their consent to the collection, use, or provision of their personal information. To withdraw consent and subscription, please proceed with the identification procedures at the “My Page Membership Withdrawal” page in the Mnet Plus Service.
2) Users may request access to or proof of his or her personal information through the customer center.
3) The Company verifies the identity of the user through proper means upon the user’s request to access or proof of his or her personal information.
4) If the user’s representative requests access to or proof of the user’s personal information, the Company verifies the validity of the representative’s authority by requiring a certificate of delegation of the user that shows the representative’s relationship with the user, a certificate of seal impression of the user, and identification of the representative.
5) If the user requests a correction of their personal information, the Company will cease using or providing the respective personal information until it is corrected completely. Moreover, in the event the Company has provided incorrect information to a third party, the Company will notify the third party of any correctional measures taken without delay to allow for any corrections that must be made.
6) However, the Company may restrict access to and correction of personal information in the following exceptional cases:
a. If there is a risk of significant harm to life, body or property of the user or another person
b. If there is a risk of significant disruption to the Service provider’s work
c. If the access or correction is in violation of applicable law
8. Protection of Personal Information of Children Under the Age of 14
The Service does not accept any membership subscription from children under the age of 14 (in Korea) / 16 (outside of Korea) who require their legal representative to consent to the collection and use of their personal information. Entering false birth dates to subscribe to the Service constitutes a violation of the Company’s Terms of Service for which the Company shall not be liable under any circumstances. Moreover, if a child under the aforementioned age has created an account, the Company requests that the child’s legal representative contact the Company’s customer service and request the deletion or temporary suspension of the account. Users may cancel any account deletion requests within 30 days by contacting customer service.
9. User Complaints and Customer Services
The Company values your opinion very much. Accordingly, please contact Mnet Plus’ Service Manager whose contact information is set forth below if you have any questions, and we will respond as soon as possible with an accurate answer.
Data Protection Officer
10. Technical and Managerial Protection of Personal Information
The Company has implemented the following technical and managerial measures to protect users’ personal information from loss, theft, disclosure, modification, or damage.
1) Technical Measures
a. Personal information is protected by a password, and important data is protected through separate security functions, such as encryption of files and transmitted data and use of file lock functions.
b. Antivirus software is used to prevent damage from computer viruses. Antivirus software is updated periodically, and in the event of a sudden virus outbreak, the vaccine for the virus will be applied as soon as it is released to prevent the infringement of personal information.
c. SSL, a security protocol, has been adopted to help ensure the safe transmission of personal information through the network.
d. In order to prevent unauthorized disclosure of users’ personal information by hacking or other unauthorized access, the system is maintained in an area where external access is restricted, and intrusion-blocking devices are used.
2) Managerial Measures
a. The Company has procedures in place needed for appropriate management of and access to users’ personal information. Company officers and employees are required to understand and comply with these procedures, and compliance is monitored regularly.
b. The Company limits the number of persons who can process users’ personal information to a minimum, controls their access rights, and educates such personnel to comply with applicable laws and policies. Persons who process users’ personal information are the following:
c. The Company requires new employees to sign an information protection pledge, reminds all of its employees from time to time of their duty to protect personal information, and has in place internal procedures to audit their compliance with such duties to prevent the unauthorized disclosure of information by its employees (including, personal information).
d. The transfer of duties for personal information managers takes place under secure conditions, and the Company prescribes the scope of liability regarding any personal information incidents for both current and former employees.
11. Violation of Personal Information Related Counseling and Reports
If you need to consult or report infringement of your personal information, please contact the Data Protection Personnel by phone or e-mail, or contact the following institutions:
☎ Korea Internet & Security Agency
Tel: (without country code) 118 / Homepage: https://privacy.kisa.or.kr
☎ Cyber Bureau of the Prosecution Service
Tel: (without country code) 1301 / Homepage: http://www.spo.go.kr
☎ Electronic Cybercrime Report & Management System (ECRM)
Tel: (without country code) 182 / Homepage: https://ecrm.police.go.kr/minwon/main
☎ Personal Information Dispute Mediation Committee
Tel: (without country code) 1833-6972 / Homepage: https://www.kopico.go.kr/
12. Privacy Policy Notices and Customer Complaint Services
The Company will notify the users through the Mnet Plus Service’s Privacy Policy, etc., when outsourcing any tasks related to the collection, processing, management, etc., of the user’s personal information to any processors other than the outsourced processors set forth in Article 6 of this Privacy Policy.
Users may report any complaints regarding the protection of their personal information that arise from the use of the Company’s services to Mnet Plus’ customer service or the System/Privacy Manager. The Company will respond to user inquiries quickly and efficiently.
13. Notice Obligation
If there are any changes, additions, or deletions to the content of this Privacy Policy due to changes in the applicable privacy laws, policies and security technologies, etc., the Company will notify the users of the amendment by posting an announcement on the Mnet Plus Notice Board prior to the amendment of the Privacy Policy
Current Version of the Privacy Policy: 1.1
※ Additional Notice for California Consumers
1. Notice on the Collection and Use of Personal Information
1) Prior to the effective date of this Privacy Policy, the Company may have collected the following personal information about users:
Information provided by the user directly
Information the Company Collects Automatically
2) The purposes of the collection of the above personal information are as follows:
2. Disclosure of User’s Personal Information
1) Prior to the effective date of this Privacy Policy, the Company may have disclosed certain personal information of users to a third party listed below:
The categories of personal information disclosed are identical to the scope listed in 1.1) above.
3. Privacy Rights of California Consumers
Pursuant to the CCPA, users who are California residents may exercise various rights related to their personal information that has been collected by the Company (Mnet Plus). Users will not be discriminated for exercising such rights when using the Site.
1) Right of Access
Users who are California residents may request access to their personal information collected through the Mnet Plus website related to the matters described below. However, the Company may deny such request if permitted under the CCPA.
(1) Categories of personal information the Company has collected about the user over the past 12 months and categories of sources from which the personal information was collected
(2) Business or commercial purpose(s) for which the Company collected the user’s personal information
(3) Categories of personal information that the Company disclosed for business purposes, and categories of the third parties with whom the Company has shared the user’s personal information
(4) Specific personal information collected by the Company
If a user wishes to exercise his or her rights of access, the user may request such access [here]. The Company will need to verify the user’s identity in order to fulfill such request. The Company will verify the user in accordance with applicable law.
2) Right to Delete
Users who are California residents may request deletion of their personal information collected through the Mnet Plus website. However, the Company may deny such deletion request if permitted under the CCPA. Upon the user’s request for deletion, the Company will permanently delete all personal information of the users by withdrawing the user’s membership from the Service. Therefore, in order to reuse the Mnet Plus website after deletion of personal information, the user must resubscribe to the website. Please note that users will be prohibited from subscribing for a period of thirty (30) days after withdrawal in order to prevent improper use of the Company’s services.
If a user wishes to exercise the right to delete his or her personal information, the user may request such deletion [here]. The Company will need to verify the user’s identity in order to fulfill such request. The Company will verify the user in accordance with applicable law.
3) Right to Opt-Out of Sale
The Company does not sell personal information of users residing in California that is collected through the Mnet Plus website. If the Company sells personal information in the future, users will be notified in advance, and if the user resides in California, the user shall have the right to opt-out of (suspend) the sale of their personal information.
4) Shine the Light Request
The Company does not share personal information with third parties for the third party’s direct marketing purposes.
5) Eraser Law Request
If the user is a California resident under the age of 18 and is a registered user of the website, the user may request that the Company remove any submission the user publicly posted on or in the website. To request removal of a submission, please email a detailed description of the submission to the [help center]. The user may also be able to log into their account and delete their own submission. The Company reserves the right to ask the user to provide information that would enable the Company to confirm that the submission in question was created and posted by the specific user.
※ The user may appoint an authorized agent to exercise the user’s rights on their behalf. If a user wishes to exercise such rights through an agent, the user must submit proof that the user granted such authority to the agent in writing. The Company may also require the user to verify his or her identity through the verification procedures described above.
※ Additional Notice for European Consumers
The Company processes the user’s personal information in compliance with the European Union’s General Data Protection Regulation (GDPR) and applicable laws. The Company uses the user’s personal information for the following purposes:
Pursuant to the GDPR and other applicable law, the user may request the transfer of their personal information to a different manager or request the Company to cease processing of their personal information. Moreover, the user reserves the right to file complaints with the competent data protection authority. The user may contact customer service for any inquiries regarding the foregoing, and the Company will process such inquiries quickly in a lawful manner.
The Company’s Service is not for children. The Company does not collect the personal information of any children below the age of 16 who reside in the European Economic Area (EEA). If the personal information of children is collected unintentionally in relation to the provision of the Service, the Company will immediately delete such information. Please contact customer service for any questions regarding the personal information of children below the age of 16.
In order to provide the Service to users, the Company may transfer, store, and process personal information outside of the EEA, including in Korea. Moreover, personal information may be stored in the EEA area by being stored in the device that the user used to access the Service. If the Company transfers the user’s personal information outside of the EEA, the Company will ensure that at least one of the safety measures listed below will be applied to ensure a similar level of protection as is ensured within the EEA.
Please contact the Company for further information regarding the measures it takes to transfer personal information outside of the EEA.
Purposes of Collection/Use
Notification of information on events, personalized promotion and marketing of products
Items Collected
Retention Period
Until 30 days after the withdrawal of membership or deletion immediately upon the data subject’s request to withdraw his or her consent to the collection and use of personal information.
※ The information subject has the right to refuse to consent to the collection and use of optional information. If you refuse to consent, there will be no restriction on the use of the service.
